Company Number: 16288001
Website: vortexexternalcleaning.co.uk
Email: vortexexternalcleaning@gmail.com
Mobile: (07568) 736748
Landline: (023) 8111 2802
1.1 “Company” refers to VORTEX EXTERNAL CLEANING UK LIMITED, including its employees, subcontractors, and authorised representatives.
1.2 “Client” refers to the individual, homeowner, landlord, managing agent, or entity requesting and/or authorising the Works.
1.3 “Works” refers to all services agreed between the Company and the Client, as detailed within the booking confirmation and any supporting documentation.
1.4 “Property” refers to the premises at which the Works are to be carried out.
1.5 “Booking” refers to any confirmed agreement made via email, WhatsApp, telephone, or written communication
1.6 “Scheduled Start Date” refers to the first agreed working day of the booking.
1.7 “Completion” refers to the stage at which the Company has finished all agreed Works and considers the project complete.
1.8 These Terms & Conditions apply to all services provided by the Company unless explicitly varied in writing.
2.1 A legally binding contract is formed when the Client confirms a booking through any written or verbal communication
2.2 The Client confirms that:
2.3 The booking confirmation, together with these Terms & Conditions, forms the entire agreement between the parties.
3.1 The Company agrees to carry out the Works as detailed in the booking confirmation.
3.2 The standard roof cleaning service typically includes:
3.3 The Company reserves the right to:
3.4 Any work not explicitly listed in the booking confirmation is excluded and will require a
separate quotation.
4.1 The Client is responsible for ensuring that the Property is ready for the Works to commence on the Scheduled Start Date.
4.2 This includes:
4.3 The Client must ensure safe access for the Company at all times.
4.4 Failure to meet these requirements may result in:
5.1 Payment is due in full immediately upon completion of the Works unless otherwise agreed in writing.
5.2 Accepted payment methods:
5.3 The Client agrees that:
5.4 The Company reserves the right to:
5.5 Non-payment may result in legal proceedings without further notice.
6.1 All quotations are based on:
6.2 The Company reserves the right to revise pricing where:
6.3 Any variations will be clearly communicated and agreed before proceeding.
7.1 The Client acknowledges that booking a date reserves dedicated labour, equipment, and operational capacity, preventing the Company from accepting alternative work.
7.2 For the avoidance of doubt, all cancellation timeframes are calculated based on the Scheduled Start Date, not the completion date. This applies to all bookings, including those spanning multiple consecutive days.
7.3 Cancellation charges apply as follows:
7.4 These charges represent a genuine pre-estimate of loss, including lost revenue, allocated labour, and disruption to operational scheduling.
7.5 All cancellation charges are contractually binding and recoverable.
8.1 The Client is fully responsible for ensuring that safe and unobstructed access to the Property is available on the Scheduled Start Date.
8.2 This includes:
8.3 If access is not possible upon arrival, the booking will be treated as a no-show, and a 100% charge of the total booking value will apply.
8.4 The Company may, at its discretion, assist with moving light items where this has been discussed and agreed in advance (for example, in cases involving elderly or disabled Clients). This does not remove the Client’s overall responsibility for site preparation.
8.5 The Company is not liable for delays or inability to proceed due to restricted access.
9.1 The Company retains full control over scheduling and allocation of work.
9.2 The Company reserves the right to reschedule Works due to:
9.3 Rescheduled Works will be prioritised and carried out at the next available suitable date.
9.4 Rescheduling does not constitute cancellation and does not entitle the Client to compensation.
10.1 All Works are weather-dependent and subject to safe working conditions.
10.2 The Company will not operate in conditions deemed unsafe, including:
10.3 Decisions regarding weather suitability are made solely at the Company’s discretion and are final.
11.1 Drone inspections form part of the Company’s standard process where conditions allow
11.2 The Company reserves the right not to deploy drones where conditions are unsafe, including high winds.
11.3 Where drones cannot be used, a full inspection will be carried out using alternative access methods.
11.4 This does not affect the scope, quality, or outcome of the service.
12.1 The Client acknowledges that roof cleaning may expose pre-existing issues, including:
12.2 The Company is not responsible for such issues becoming visible as a result of cleaning.
13.1 Professional-grade cleaning solutions are used as part of the service.
13.2 The Client acknowledges:
13.3 The Company takes all reasonable precautions to minimise impact.
14.1 The Company is not liable for:
14.2 Liability is limited strictly to the value of the Works carried out.
15.1 The Company reserves the right to pursue all unpaid fees, cancellation charges, and associated costs.
15.2 Legal action may include recovery through the Small Claims Court.
15.3 The Client agrees to cover any reasonable recovery costs incurred.
By confirming a booking, the Client confirms full understanding and acceptance of these Terms & Conditions.
Shane Cameron
Company Director
VORTEX EXTERNAL CLEANING UK LIMITED
